JD Power: Changan Produces Highest Quality New Cars Among Chinese Brands
Changan has ranked first among Chinese brands in the 2021 JD Power China New Vehicle Initial Quality Study (IQS). Changan also got the 7th place among mainstream car brands with an excellent performance of PP100 (202).
The IQS is one of JD Power’s flagship joint industry studies which categorizes new vehicle quality issues into two major groups: poor design and malfunction/inoperability. Specific diagnostic issues include 218 problem points in 9 categories including exterior body, interior body, driving experience, configuration/handling/dashboard, infotainment system, air-conditioning, seats, powertrain, and driver assistance.
For the 2021 China New Vehicle IQS, JD Power surveyed 34,158 vehicle owners who purchased their cars between June 2020 and March 2021. The study covered 264 models from 58 brands. The data were collected in 70 major Chinese cities from December 2020 to May 2021. The study concentrated on the quality issues encountered by owners of new vehicles between two and six months of ownership, with new vehicle quality expressed as the average number of problems per 100 vehicles (PP100). Using this method, lower scores indicate less problems and better quality.
The study also revealed that Chinese brands have improved in all brand image elements, particularly in reputation and environmental protection, compared to last year. As the leading Chinese brand in new vehicle quality, Changan garnered a score of PP100 (202) which is not only the best among other Chinese brands, but it also compared favorably with other luxury car brands like Audi (207 of PP100), Volvo (208 of PP100), and Land Rover (211 of PP100).
The IQS score
In 2017, Changan also ranked first in the vehicle complaint ratio (VCR) data released by the State Administration of Quality Supervision, Inspection, and Quarantine Defective Products Management Center. It garnered the lowest complaint ratio of 0.77 points, beating domestic Chinese, joint venture and imported car brands
According to Changan, every model it produces undergoes strict validation. The accumulated verification mileage is four million kilometers. It is composed of 16 verification fields such as driving performance, NVH, durability and reliability, thermal management, intelligent network connection, safety, etc. Every Changan model also undergoes millions of verification tests at three levels: whole vehicle, system, and parts, the company says.
Changan also revealed that from January to July 2021, the cumulative sales of Changan vehicles reached 1,099,406 units, surpassing the one-million mark and recording a 46.1% year-on-year growth. To develop even more quality products, Changan has not only formed a global collaborative research and development pattern of “6 countries and 9 locations,” but also invested 5% of its yearly sales revenue into R&D. The total investment is now over US$17 billion.